Terms of Service

Acceptance of Terms

Welcome to Gradient & Co. LLC ("Gradient & Co.," "we," "us," or "our"). By accessing or using our website at www.gradientandco.com (the "Site") or engaging with our consulting services, you agree to be bound by these Terms of Service ("Terms"). Please read them carefully.

If you do not agree to these Terms, you may not use our Site or services. Use of the Site constitutes acceptance of these Terms and our Privacy Policy, which is incorporated herein by reference.

Services Offered

Gradient & Co. is a business consulting firm offering strategic advisory, systems optimization, and operational scaling services to entrepreneurs, founders, and growing businesses. Our services may include, but are not limited to:

• Business strategy and growth consulting
• Operations and systems design
• Discovery calls and project-based engagements
• Educational content, resources, and workshops

The scope, deliverables, fees, and timeline for any specific consulting engagement will be set forth in a separate written agreement or proposal between Gradient & Co. and the client. In the event of any conflict between these Terms and a signed agreement, the terms of the signed agreement shall control.

Eligibility

Our Site and services are intended for use by individuals who are at least 18 years of age and have the legal authority to enter into binding contracts. By using our Site, you represent and warrant that you meet these requirements. If you are using the Site on behalf of a business or organization, you represent that you have authority to bind that entity to these Terms.

Intellectual Property

All content on the Site - including but not limited to text, graphics, logos, brand elements, images, templates, frameworks, and written materials - is the property of Gradient & Co. LLC and is protected by applicable copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any content from the Site without our prior written permission.

Client Obligations

Clients engaging Gradient & Co. for services agree to:

• Provide accurate, complete, and timely information necessary to perform the engagement
• Respond to requests for feedback, approvals, or materials within agreed timeframes
• Use deliverables only for lawful business purposes
• Refrain from reselling or sublicensing work product without prior written consent
• Notify Gradient & Co. promptly of any changes that may affect the scope of services

Delays caused by a client's failure to provide necessary information or approvals may result in revised timelines or additional fees, as outlined in the applicable agreement.

Payment & Fees

Fees for consulting services are outlined in the applicable proposal, invoice, or client agreement. Unless otherwise specified:

• Invoices are due upon receipt or by the date specified in the invoice
• Late payments may be subject to a late fee or suspension of services
• Retainers and deposits are non-refundable unless otherwise agreed in writing
• All fees are stated in U.S. dollars

Gradient & Co. reserves the right to update its fees with reasonable notice. Any fee changes will not apply to engagements already under a signed agreement.

Confidentiality

Gradient & Co. takes confidentiality seriously. Information you share with us in the course of a consulting engagement will be treated as confidential and will not be disclosed to third parties except as necessary to perform the services, as required by law, or with your consent.

Clients are similarly expected to maintain the confidentiality of any proprietary methodologies, pricing, frameworks, or non-public information shared by Gradient & Co. during an engagement.

Where confidentiality obligations are of particular importance, the parties may enter into a separate Non-Disclosure Agreement (NDA).

Disclaimer of Warranties

The Site and its content are provided on an "as is" and "as available" basis without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

Gradient & Co. does not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components. We do not guarantee specific business outcomes from our consulting services. Results will vary based on individual circumstances, effort, and market conditions.

Nothing on this Site constitutes legal, financial, accounting, or professional advice. Consult qualified professionals for advice specific to your situation.

Limitation of Liability

To the fullest extent permitted by applicable law, Gradient & Co. LLC and its members, employees, contractors, and agents shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of the Site or our services, even if we have been advised of the possibility of such damages.

Our total liability to you for any claim arising out of or related to these Terms or our services shall not exceed the total fees paid by you to Gradient & Co. in the three (3) months preceding the event giving rise to the claim.

Indemnification

You agree to indemnify, defend, and hold harmless Gradient & Co. LLC and its members, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Site or services; (b) your violation of these Terms; (c) your violation of any applicable law or third-party right; or (d) any inaccurate or incomplete information you provide to us.

Termination

Either party may terminate a consulting engagement as provided in the applicable client agreement. Gradient & Co. reserves the right to suspend or terminate access to the Site or services at any time, with or without notice, for conduct that we believe violates these Terms or is otherwise harmful to our business, clients, or community.

Upon termination, all provisions of these Terms that by their nature should survive - including intellectual property rights, confidentiality, disclaimers, and limitation of liability - shall remain in full force and effect.

Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions.

Any dispute arising out of or relating to these Terms or our services shall first be submitted to good-faith negotiation between the parties. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, conducted in Texas. Each party waives the right to bring or participate in any class action lawsuit or class-wide arbitration.

Notwithstanding the foregoing, either party may seek emergency injunctive or equitable relief in a court of competent jurisdiction.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our business practices or applicable law. When we do, we will revise the "Last Updated" date at the top of this page. Your continued use of the Site or services after changes are posted constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

Contact Us

If you have any questions about these Terms of Service, please contact us: